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Support & Help Centre

We're here to help with Na Your Chance.

Email Support

Reach our team anytime at support@nayourchance.com. We aim to respond within 24–48 hours.

Support Hours

Monday–Saturday, 9:00am–6:00pm (WAT). Emails received outside these hours are answered the next working day.

Frequently Asked Questions

Who can use Na Your Chance?

Na Your Chance is available only in Nigeria, for adults aged 18 and over. Identity verification is required.

How do I fund my wallet or enter a draw?

Add funds securely from the Wallet screen, then open any active draw and buy your tickets. Winners are selected automatically at the scheduled draw time and notified instantly.

How do withdrawals work?

Request a withdrawal from the Wallet screen. Payouts are processed to your verified Nigerian bank account through our licensed payment provider.

Is there a problem with a payment or draw?

Email support@nayourchance.com with your registered email and the transaction or ticket reference, and we'll investigate.

Play Responsibly

Na Your Chance is for entertainment. Participation involves an element of chance and is not a way to make money. Only spend what you can afford, and take a break if it stops being fun. You must be 18+.

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Available in Lagos State, Nigeria only

Na Your Chance is licensed by the Lagos State Lotteries and Gaming Authority (LSLGA) for use in Lagos State, Nigeria. It appears you are outside Lagos State, Nigeria, so gameplay and deposits are unavailable from your current location. You are welcome to browse the app.